Return Policy

Thank you for shopping at our retail store. We appreciate your business and want to ensure that you are completely satisfied with your purchase. In the event that you are not satisfied with your purchase, we have a flexible return policy to make the process as easy and convenient for you as possible.

1. Return Period: We offer a 30-day return period for most items purchased in our store. This means you have 30 days from the date of purchase to return the item for a full refund or exchange.

2. Conditions for Return: The item must be in its original condition, unused, and with all original tags and packaging intact. Any item that has been used, altered, or damaged by the customer will not be eligible for return.

3. Proof of Purchase: Please make sure to keep your receipt or proof of purchase as it will be required for all returns. If you do not have the original receipt, we may be able to locate the purchase in our system with a valid form of identification.

4. Refund Method: Refunds will be issued in the same form of payment used for the original purchase. If you paid with cash, a check will be issued. If you paid with a credit or debit card, the refund will be credited back to the same card.

5. Non-Refundable Items: Some items may not be eligible for return or refund due to health and safety reasons, such as personal care products, intimate apparel, or opened electronics. Please check with a store associate before making your purchase if you are unsure about the return policy for a specific item.

6. Exchange Policy: If you would like to exchange your item for a different size, color, or style, we will be happy to assist you. Please note that the return period still applies, and the item must meet the conditions for return as mentioned above.

7. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to provide a replacement or a refund, depending on the situation.

8. Final Sale Items: Some items may be marked as “final sale” and are not eligible for return or exchange. Please check the product description or ask a store associate before purchasing a final sale item.

9. Online Purchases: If you made a purchase through our online store, please refer to our online return policy for more information.

We hope this return policy helps you understand our process and make your shopping experience with us more enjoyable. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing our retail store, and we hope to see you again soon!